Box Office Help - Victoria Film Festival

Victoria Film Festival

Box Office Help

  • What is a film festival?

    A film festival is a selection of films that are generally not widely distributed. Festivals are a vital part of the film industry, drawing hundreds of film lovers and industry insiders to sample the latest trends.

  • What kind of movies can we expect?

    The VFF showcases more than 100 independent films annually and our program includes everything from documentary to drama, horror to hilarity. We often screen films that don’t have a promotions budget.

    Check out what we offered for VFF 2020:

    The 2020 Program Guide

    To provide a bit of the Festival programming throughout the year, the Victoria Film Festival also runs the independent Vic Theatre in downtown Victoria, which screens independent, cult, and festival films nightly!

    The Vic Theatre is also Victoria’s one and only licensed theatre: Check out

  • Are the movies subtitled?

    Generally, any film from a foreign language country (or Quebec) will have subtitles. It is rare, but on occasion we will present a dubbed film.

  • Can I see a single film?

    While we encourage members to get as much out of their Festival experience as possible, you may choose to see just one or two films. However, you will still need a membership (just $2 for the course of the Festival and a year of unrated Vic Theatre films).

  • How much are Festival tickets?

    VFF members can attend any unrated screening for $13.33 plus tax (plus a $2 annual membership fee which allows us to show you unrated films).

    Prices for special events are noted in the Program Guide, and depend on event.

  • How do I buy them?

    Online: Please visit our box office
    By phone: 250.389.0444

    In person: 1215 Blanshard Street (beside the old Empire Theatre/Capitol 6 location), or at the venue 30 minutes before the showing, if available.

    Will-call tickets will be available to pick up the day after you order them.

    Tickets will be available at the VFF office during advance box office hours (10-4, Monday to Friday).

    Once the Festival has started, you may pick up will-call tickets at the venue of the first film you are attending**, during the evenings and weekends. The tickets will be available 30 minutes before the first show time. Passes and memberships bought without tickets will need to be picked up at the VFF Office.

    **This excludes Capitol 6 venue (will-call tickets for this venue must be picked up at the VFF Office at 1215 Blanshard Street).

  • Can I buy advance tickets for same-day shows?

    There are no advance ticket sales for same-day shows.
    Online sales end at midnight for shows the following day.

    Remaining Available tickets will be sold at the door 30 minutes prior to show time.

  • How does the 5- or 10-ticket pass work?

    The 5- or 10-ticket voucher packs offer a discount on bulk purchases. Purchasing 5 or 10 tickets for specific movies at once, will provide you with the same discount.

  • How do I redeem gift vouchers?

    You can redeem vouchers online. In your Cart, under “Coupon Code”, type the code for each ticket and click “Apply Coupon”.

    Vouchers may also be redeemed at the box office.

  • Can I go to films with my SpringBoard Pass?

    No, the SpringBoard Pass allows access to SpringBoard talks and networking receptions only. If you would like to attend Springboard and films, please consider one of the other Pass options available for the Festival.

  • Why do I need a membership?

    A Festival membership – just $2 – is necessary to view all unrated films at the Festival and The Vic Theatre. Grab one for your first film and you’re good for VFF & Vic Theatre screenings of independent films until August!

    *Additional handling fees apply for online orders. ($3 for will-call tickets or $2 online service fee)

    The Victoria Film Festival (AKA Victoria Independent Film & Video Society) is responsible for operating in compliance with the Motion Picture Act and Consumer Protection BC.

    To attend a VFF film screening (which may not have been classified by Consumer Protection BC), you must be a Victoria Independent Film & Video Society member.

    Membership is by annual subscription and is limited to persons who are 18 years of age or over.

    Only members are permitted to be present at the place where a non-classified film is being exhibited.

  • How do I buy a membership?

    Online: once you selected your films, you can add a membership to your cart, then select the number of memberships needed and “Update Cart”.

    In person: you can purchase membership at our box office at 1215 Blanshard St. or at the venue. A table will be set up on the side specifically for memberships pick up and purchase.

  • Why is this film 19+ when it is rated PG?

    In October 2014, the Vic became the first cinema in Victoria to get its liquor license!  That means we can sell fantastic local beer and wine in our concession—you can even bring it down into the theatre! The only trouble is that we can’t let minors in when we’re enjoying our drinks, so unless we’ve decided to make a film an all ages screening, we’ve got to make sure our audience is over 19.


Embrace the Unexpected

Festival Films Year-Round at the Vic Theatre!

Indulge in local wine and beer, fresh popcorn and HOT MOVIES daily at Victoria's only independent and licensed cinema, or rent The Vic for your own screenings, fundraisers, parties or presentations.
Check out for more info on our movies and all the other good stuff!

Contact us
T: 250-389-0444
F: 250-389-0406

Box Office Hours:  9 AM to 5 PM
Monday to Friday

1215 Blanshard St, Victoria BC Canada V8W 3J4

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