HOW LONG BEFORE THE MOVIE STARTS SHOULD I ARRIVE?

Doors open 30 minutes before the showtime.

DO YOU OFFER SPECIAL SCREENINGS FOR FAMILIES OR CHILDREN?

Yes! We host special screenings suitable for families or children. Any screening labeled ALL AGES is appropriate. You can find details on our calendar here.

ARE THERE ANY SPECIAL EVENTS OR FILM FESTIVALS COMING UP?

We have various special events lined up, including frequent Retromania & Cult After Dark screenings at the Vic, Cat Video Fest, Free-B Film Festival in August, The Rocky Horror Show around Halloween, among others.

CAN I SEE TRAILERS FOR UPCOMING MOVIES ONLINE?

If there’s a trailer available, you can find it in the ticketing link or on our YouTube channel.

DO YOU HAVE A NEWSLETTER OR MAILING LIST FOR SCHEDULE UPDATES?

Absolutely! We send out the Vic Schedule every Tuesday and Friday. Scroll all the way down and use the form to sign up if you haven’t already.

WHAT IS AVAILABLE AT CONCESSION?

We’ve got popcorn, treats, and both alcoholic and non-alcoholic bevvys!

IS THE VIC THEATRE AVAILABLE FOR RENT?

Yes, you can rent The Vic Theatre for both private and public events. For more details, pricing, and offerings, click here.

I LOST SOMETHING! DO YOU HAVE IT?

After each screening, our staff and volunteer team clean up the theatre. If a lost item is found, we will keep it in The Vic Theatre office. To learn if we found your lost item, please contact our Theatre Manager by email at info@thevic.ca

Make sure to include:

– A description of the item you lost

– The time and date you think you might have lost it

– The screening or event you were attending at The Vic

– The general area where you were sitting in the theatre

You can also pop by the theatre and talk with the manager! We open half an hour before the first screening of the day. There is not a staff person there until that time.

IS THE VIC WHEELCHAIR ACCESSIBLE?

The Vic Theatre is wheelchair accessible. A ramp allows you to reach an elevator that will take you down to the theatre. Our wheelchair-designated areas are located toward the back of the theatre and will provide you with a good view of the screen. Make sure to ask a staff member or volunteer for help opening and operating the elevator.

IS THERE AN ELEVATOR?

Yes, there’s an elevator with a weight limit of 300 pounds, accommodating one person at a time

WHERE IS THE VIC THEATRE AND WHERE CAN I PARK? 

The Vic Theatre is located at 808 Douglas Street, in the Nootka Court building. The entrance to the theatre is on the corner of Douglas and Humboldt.

Street parking is available around The Vic Theatre. The closest parkades are:

– Broughton Square Parkade – 635 Broughton St

– Broughton Street Parkade – 745 Broughton St

– Robbins Parking – 744 Broughton St #14

DO YOU PROVIDE CLOSED CAPTIONING OR SUBTITLES?

Yes, we offer closed captioning and subtitles. Please inquire ahead of time to confirm if the movie you want to see is optimized for it.

ARE THERE HEARING-ASSISTIVE DEVICES AVAILABLE?

We do provide hearing-assistive devices. However, this is not applicable to all films. Please enquire ahead of time so we can confirm if the movie you want to see is optimized for it.

IS THERE DESIGNATED SEATING FOR PATRONS WITH DISABILITIES?

Yes, we have designated seating for wheelchair accessibility. For any specific requests, please inform our staff in advance to help find suitable seats.

HOW CAN I REQUEST ASSISTANCE DURING MY VISIT?

Feel free to email your assistance request to info@thevic.ca providing details of the assistance you require.

IS THERE A DEDICATED STAFF MEMBER AVAILABLE TO ASSIST PATRONS WITH DISABILITIES?

The Theatre Manager at the Vic will be responsible for assisting you with anything you require.

TICKETING POLICY:

– All tickets and products are final sale and are non-refundable. No exchanges. Non-Transferable.
– Refunds on cancelled films (when applicable) will be refunded to the original method of payment.
– Tickets are available to purchase in advance ONLINE and at The Vic Theatre 30 minutes before the screening.
– Every ticket holder needs to have a membership unless otherwise specified. Learn why you need a membership here.
– All transactions will incur a $3 service fee + GST.
– Camera, audio, and video recording equipment is prohibited.

HOW DO I PURCHASE TICKETS?
Tickets can be purchased online on victoriafilmfestival.com or can be bought in person at the door 30 minutes before the showtime.

CAN I RESERVE SEATS IN ADVANCE?
Seats cannot be reserved in advance except for wheelchair accessibility. Our doors open 30 minutes before the showtime, so the earlier you arrive, the better chance you have to choose your seats!

WHAT ARE THE ACCEPTED METHODS OF PAYMENT?
We accept payments via debit, credit, and cash.

HOW TO REDEEM A 5 OR 10 FILM COUPON PACK?

To utilize your coupon codes, follow these simple steps:

1. Access your account and log in. In case you don’t have one, create your account here.
2. Navigate to the Vic Theatre web page.
3. Select your desired film(s) and add them to your cart.

Once in your cart:

4. Access Coupons: Your coupons should be readily available for immediate use. If not visible, follow these steps:

– Option 1: Click on the available coupons.

– Option 2: If the coupons are not visible, manually enter each code from the email you received upon purchasing the film pack into the Coupon Code box. Then, click Apply Coupon.

5. Coupon Application: Each successfully applied code will automatically adjust the price of one ticket item in your cart to zero.

Please keep in mind:

– Coupon Validity: Coupons are valid for one year from the purchase date.

– Usage Limitations: Coupons are applicable only for regular screenings and are not valid for special events or redeemable for cash value.

I CANNOT SELECT A SLOT, WHAT SHOULD I DO?
Ensure you are logged into your account, select the date first and you should be able to see the times available.

ARE TICKETS REFUNDABLE?
Tickets are non-refundable and cannot be exchanged for other tickets or cash.

CAN I BUY TICKETS AT THE VIC THEATRE?
Yes! Tickets for a screening can be purchased at the Vic Theatre. Doors open 30 minutes before the screening time.

HOW DO I PURCHASE WHEELCHAIR-ACCESSIBLE SEATS?
Wheelchair-accessible seating is available in person or can be reserved in advance. Please email us at info@thevic.ca to arrange a seat or if you have any questions.

HOW CAN I BUY TICKETS AND PICK MY SEAT?
You can only purchase advance tickets online. Tickets can also be bought at the door 30 minutes before showtime. We accept debit, credit, and cash. All sales are final, with no refunds or exchanges. The Vic is a general seating theatre. You can enter half an hour before showtime to pick the best available seat.

CAN I BOOK TICKETS FOR FUTURE DATES?
Yes! You can book tickets online for upcoming shows!

WHY IS THIS FILM 19+ WHEN IT’S RATED PG?
In October 2014, the Vic became the first cinema in Victoria to get its liquor license, allowing us to sell fantastic local beer and wine in our concession. However, we cannot allow minors in during screenings where alcohol is served unless it’s listed as an All-Ages screening.

I WANT TO BRING MY CHILD TO A SCREENING THAT HAS AN AGE LIMIT.
Unfortunately, we are held to BC liquor and Consumer Protection laws. Unless the screening is listed as All Ages, minors cannot attend, even with parent permission or attendance.

WHAT IS THE RENTAL COST FOR THE VIC THEATRE?
Rental costs are different for general and non-profit organizations and depend on the duration for which it is being rented. Find the cost here.

HOW FAR IN ADVANCE DO I NEED TO BOOK THE VIC THEATRE FOR AN EVENT?
We recommend booking at least a month in advance since we receive many rental requests.

WHAT AMENITIES ARE INCLUDED IN THE RENTAL PACKAGE?
There are basic amenities provided and more that can be received at an additional cost. For more details, go through our Rental Brochure.

IS THERE A MINIMUM OR MAXIMUM DURATION FOR RENTING THE VIC THEATRE?
Yes! Minimum 4 hours and maximum 8 hours.

DO I NEED TO PROVIDE MY OWN EQUIPMENT (E.G., SOUND SYSTEMS, PROJECTORS) OR IS IT INCLUDED IN THE RENTAL?
Projectors, sound systems, microphones are included. For more details, click here.

WHAT ARE THE SEATING CAPACITY AND LAYOUT OPTIONS AVAILABLE AT THE VIC THEATRE?
213 comfortable theatre seats raked—so every seat has a great sightline—with a 24-foot wide screen, new digital projection system, and booming stereo sound. Check the layout here.

ARE THERE DESIGNATED PARKING AREAS FOR EVENT ATTENDEES?
No designated area. However, here are a list of the closest parking spots:

– Broughton Square Parkade – 635 Broughton St
– Broughton Street Parkade – 745 Broughton St
– Robbins Parking – 744 Broughton St #14

DO YOU OFFER ASSISTANCE WITH EVENT PLANNING AND COORDINATION?
Yes! Depends on the level of support required. A dedicated VFF Staff Member will be there to assist with initial set up and run concessions. Depending on the type of requirements and support needed, there may be additional charges applicable. More info here.

ARE THERE ANY TECHNICAL STAFF AVAILABLE DURING THE EVENT FOR TROUBLESHOOTING OR ASSISTANCE?
Yes, the dedicated staff member will be technically trained to help with any issues. You can also do a tech test before the day of the screening for an additional cost.

IS THE VIC THEATRE ACCESSIBLE FOR INDIVIDUALS WITH DISABILITIES?
Yes! The Vic Theatre provides wheelchair accessibility, has an elevator, provides closed captioning and hearing-assistive devices. For more information on accessibility, click here.

WHY DO I NEED A MEMBERSHIP?

In order to watch unclassified movies in BC, Consumer Protection BC requires attendees to be members of the film society screening the movie. Memberships are only $2 and can be renewed every August 1st. For more information about our memberships, please VISIT THIS PAGE.

HOW LONG IS MY MEMBERSHIP VALID FOR?

Memberships need to be renewed every August 1st.

WILL CHILDREN REQUIRE A MEMBERSHIP?

If a screening is designated as ALL AGES, it indicates that the film has a rating suitable for viewers of all ages. Hence, a membership is not required.

CAN I USE A MEMBERSHIP THAT I BOUGHT TO WATCH A FILM SCREENING AT THE 2024 VICTORIA FILM FESTIVAL?

Yes, as long as you can provide proof of payment or the membership card that you received, your membership will be valid until July 31, 2024.

CAN I BRING OUTSIDE FOOD OR BEVERAGES INTO THE THEATER?

Nope sorry! Concession services (popcorn, soft drinks, candy) are provided. Beer and wine will also be for sale if there are no attendees under the age of 19. Concession is charged at house prices.

ARE THERE HEALTHIER SNACK OPTIONS AVAILABLE?

We have a special ingredient that makes our popcorn oh so delicious and oh so healthy!

ARE THERE ANY DISCOUNTS OR PROMOTIONS FOR CONCESSION PURCHASES?

We do not offer discounts on concessions.

CAN I PRE-ORDER SNACKS TO AVOID WAITING IN LINE?

We don’t have the option currently!

HOW CAN I VOLUNTEER AT THE VIC?
We’re glad you’re interested in supporting us! Get all the info here.

WHAT PERKS CAN I GET IF I VOLUNTEER?
Volunteers for year-round events at the Vic Theatre receive volunteer vouchers that can be used for regular screenings any time of year.

HOW CAN I BECOME A VOLUNTEER AT THE VIC THEATRE?
Fill out this quick form!

WHAT ARE THE REQUIREMENTS OR QUALIFICATIONS NEEDED TO VOLUNTEER?
Join us if you’ve got:
– A charming personality that lights up the room
– Enthusiasm that’s contagious (in a good way!)
– A knack for flashing those pearly whites with big smiles!
– Passion for soaking up new experiences!

WHAT TYPES OF VOLUNTEER OPPORTUNITIES ARE AVAILABLE AT THE VIC THEATRE?
Volunteer opportunities at the Vic Theatre include box office support, concession stand assistance, event coordination, technical assistance, and administrative tasks.

WHAT ARE THE TIME COMMITMENTS EXPECTED FROM VOLUNTEERS?
Time commitments vary depending on the role and event schedule. Typically, volunteers are asked to commit to shifts ranging from a few hours to an entire event.

DO VOLUNTEERS RECEIVE ANY TRAINING OR ORIENTATION BEFORE STARTING THEIR ROLES?
Yes, volunteers receive training and orientation to familiarize them with their roles, venue policies, safety procedures, and customer service standards.

ARE THERE SPECIFIC AGE REQUIREMENTS FOR VOLUNTEERING AT THE VIC THEATRE?
Since the Vic Theatre is a licensed theatre, volunteers must be 19 and above.

WHAT ARE THE BENEFITS OF VOLUNTEERING AT THE VIC THEATRE?
Volunteering at the Vic Theatre offers the opportunity to engage with the local arts community, gain valuable experience, meet new people, and enjoy complimentary access to films screening at the Vic Theatre.

WHAT ARE THE EXPECTATIONS REGARDING PUNCTUALITY AND ATTENDANCE FOR VOLUNTEERS?
Since we are a volunteer-run theatre, it is important that volunteers fulfill their commitments reliably. Regular attendance and punctuality are essential for smooth operations. We advise our volunteers to inform us a week in advance in case there are any changes to preferred timings to ensure operations are not disrupted.

IS THERE A VOLUNTEER COORDINATOR OR POINT OF CONTACT FOR QUESTIONS AND CONCERNS?
Yes, the Vic Theatre has a designated volunteer coordinator who serves as the primary point of contact for volunteers, addressing questions, concerns, and feedback.

ARE THERE OPPORTUNITIES FOR VOLUNTEERS TO CONTRIBUTE CREATIVELY OR SUGGEST IDEAS FOR EVENTS OR IMPROVEMENTS?
Yes, volunteers are encouraged to share their ideas, suggestions, and creative input to enhance events, programming, and overall operations at the Vic Theatre.

WHAT IS THE PROTOCOL FOR COMMUNICATING AVAILABILITY OR SCHEDULING CONFLICTS AS A VOLUNTEER?
Volunteers are expected to communicate their availability and any scheduling conflicts in advance to the volunteer coordinator.

ARE THERE ANY POLICIES OR GUIDELINES THAT VOLUNTEERS ARE EXPECTED TO FOLLOW WHILE VOLUNTEERING AT THE VIC THEATRE?
Yes, you can find all the details here.

WHEN AND WHERE IS THE VICTORIA FILM FESTIVAL TAKING PLACE?

The 2025 Victoria Film Festival is set for February 7th-16th and takes place in theatres across Downtown Victoria with the Vic Theatre being a constant.

ARE THE VENUES WHEELCHAIR ACCESSIBLE?

Most venues are indeed wheelchair accessible. To ensure a smooth experience, give us a ring in advance to confirm accessibility for the specific theatre and screening you’re eyeing.

TICKETING POLICY:

● All tickets and products are final sale and are non-refundable. No exchanges. Non-Transferable. Hey, I am serious.
● No need to worry; cancelled films will be refunded via the original method of payment.
● VFF 2025 tickets will be available for online purchase, in person (question of availability), via phone orders, or Will Call.
● Sales will cease on February 16th, 2025 at 10 pm.
● Every ticket holder needs to have a membership unless otherwise specified.
● All transactions will incur a $3 service fee + GST.
● Camera, audio, and video recording equipment is prohibited. Please, baby, behave yourself.

HOW DO I PURCHASE TICKETS?

Tickets can be bought either in person at our designated Box Office or conveniently purchased online, well in advance, via www.victoriafilmfestival.com.

CAN I RESERVE SEATS IN ADVANCE?
Seats cannot be reserved in advance except for wheelchair accessibility. Our doors open 30 minutes before the showtime, so the earlier you arrive, the better chance you have to choose your seats!

WHAT ARE THE ACCEPTED METHODS OF PAYMENT?
We accept payments via debit, credit, and cash.

ARE THERE DIFFERENT TICKET OPTIONS AVAILABLE?

Absolutely! There’s a variety of ticket options to suit your festival-going needs. For detailed information, check out our program guide or go to www.victoriafilmfestival.com/festival/.

CAN I BUY TICKETS FOR INDIVIDUAL SCREENINGS, OR DO I NEED A PASS?

Yes, indeed! Individual screening tickets are up for grabs. However, if you’re planning a movie marathon of five or six films (or more), it might be wise to consider our passes.

HOW TO REDEEM A 5 OR 10 FILM COUPON PACK?

To utilize your coupon codes, follow these simple steps:

1. Access your account and log in. In case you don’t have one, create your account here.
2. Navigate to the Victoria Film Festival web page.
3. Select your desired film(s) and add them to your cart.

Once in your cart:

4. Access Coupons: Your coupons should be readily available for immediate use. If not visible, follow these steps:

– Option 1: Click on the available coupons.

– Option 2: If the coupons are not visible, manually enter each code from the email you received upon purchasing the film pack into the Coupon Code box. Then, click Apply Coupon.

5. Coupon Application: Each successfully applied code will automatically adjust the price of one ticket item in your cart to zero.

Please keep in mind:

– Coupon Validity: Coupons are valid for one year from the purchase date.

– Usage Limitations: Coupons are applicable only for regular screenings and are not valid for special events or redeemable for cash value.

WHERE CAN I FIND THE INFORMATION ABOUT THE FESTIVAL PROGRAM AND LINEUP?

Keep your eyes peeled! We’ll have a limited supply of foldable program guides for VFF 2025 stationed outside the general office on 1215 Blanshard St, as well as nestled in Serious Coffee shops across Vancouver Island and scattered about various other locales in the city of Victoria. You can also download our Digital Guide for detailed information.

ARE THERE ANY SPECIAL GUESTS OR FILMMAKERS ATTENDING THE FESTIVAL THIS YEAR?

Absolutely! We’re rolling out the red carpet for a few special guests and esteemed filmmakers. Get a copy of our digital program guide for all the juicy details

WILL THERE BE Q&A SESSIONS WITH FILMMAKERS AFTER SCREENINGS?

You betcha! Some screenings will feature the filmmakers themselves, ready and eager for insightful Q&A sessions.

CAN I SEE TRAILERS FOR UPCOMING MOVIES ONLINE?

If there’s a trailer available, you can find it in the ticketing link or on our YouTube channel.

HOW DO I MAKE A DONATION?

Feeling generous? Click here to donate and discover the fantastic perks waiting for our donors. Thanks a bunch for your support!

ARE THERE ANY OPPORTUNITIES TO VOLUNTEER AT THE VICTORIA FILM FESTIVAL?

Committing to 15 hours of volunteering at the 10 Day Festival earns you 5 free films! You will also receive an invitation to our fabulous EndFest where volunteers and staff can eat, drink and celebrate all of our hard work and end-of-Festival exhaustion. It’s always a great party! Find more information here. 

WHY DO I NEED A MEMBERSHIP?

In order to watch unclassified movies in BC, Consumer Protection BC requires attendees to be members of the film society screening the movie. Memberships are only $2 and can be renewed every August 1st. For more information about our memberships, please VISIT THIS PAGE.

WHERE CAN I BUY A MEMBERSHIP?

Memberships are available at checkout when purchasing your tickets online or can be bought in person at the designated box office.

HOW LONG IS THE MEMBERSHIP VALID FOR?

Your membership is valid until August 1st. This membership will also be applicable to non-rated films playing at The Vic Theatre.

Where is it and what time is it at? 

Saturday, October 19th, 2024: The Grand Tasting takes place at Crystal Garden at 713 Douglas St. in Victoria BC. The Exclusive VIP Grand Tasting starts at 5:30 PM and the Public Grand Tasting starts at 6:30 PM and ends at 9:00 PM. 

Buying tickets:

Ticket sales will start on August 1, 2024. We recommend buying tickets in advance as the events often sell out. You can buy tickets in advance online on this page.

Where can I park?

Broughton St. Parkade – 745 Broughton St 

Superior St. Parking – 620-698 Superior St Parking 

Why 19+?

Art of The Cocktail is a series of events where local and international distillers and distributors will be pouring cocktails. BC law requires that all attendees be 19 years or older at all Art of The Cocktail events. 

What do I need to bring with me? 

Two pieces of ID are required in BC to verify age. 

The first piece of identification must: 

●  be issued by a government agency (Canadian or other) and 

●  include the person’s name, birth date and picture 

Primary ID can include a driver’s licence (including out-of-province), passport, citizenship card, First Nations status card, federal Firearms Possession and Acquisition licence, or National Defence ID. Any of these can be used as a secondary piece of identification as well. 

The second piece of ID is required to verify the authenticity of the first piece of ID. It must: 

●  include an imprint of the person’s name and 

●  include the person’s signature and/or picture 

Secondary ID examples can include credit cards, bank cards, university or college student ID cards, interim driver’s licences (issued by ICBC), BC Transit ProPASSes, Canadian Blood Services donor cards, Transport Canada’s Pleasure Craft Operator’s Cards, Aeroplan cards, or other ID that includes an imprint of the person’s name and either the person’s signature or the person’s picture.

A temporary licence (that yellow paper) does not count as a valid piece of ID!

What should I wear? 

The Grand Tasting includes a Best Dressed Competition! Wear your after-five attire for a chance to win the title and great prizes! 

Coat check is available at the door by donation. 

Where do I find the pictures? 

A selection of the event’s pictures is posted the week after. So from Monday to Friday following the Grand Tasting keep an eye on our Facebook page and make sure to tag yourself and your friends!

How is the food?

Enjoy tasters and hors d’oeuvres from the best local restaurants at the Grand Tasting! From 10 Acres to the Fairmont Empress, we’ve got something for everyone. Having dinner before the Grand Tasting is still a great idea! 

Can I volunteer at Art of The Cocktail? 

Volunteers are a very important component of our team! We welcome everyone who is interested in volunteering at Art of The Cocktail, as long as you are 19+ (due to liquor laws). For more information please contact our Volunteer Coordinator at development@victoriafilmfestival.com 

I lost something! Do you have it? 

All lost items at Art of The Cocktail are brought to the venue security. Please contact the venue to know if your item was found. 

Is the venue wheelchair accessible? 

Crystal Garden is wheelchair accessible. Elevators can take you to the main and second floors during the Grand Tasting. Please seek out a volunteer or staff member when you arrive so we can show you around.

Who can attend Free-B?

This is an All-Ages event! Everyone is welcome. Films are usually rated G or PG, with some exceptions. Please pre-register online. A full list of the films and their rating is available on our website.

What should we bring with us?

Chairs will be provided.

Stay warm! It might get cold after sundown.

Snacks and drinks! NO ALCOHOL. NO SMOKING. Feel free to bring snacks with you. We have no popcorn, no food trucks at Free B. Make sure to dispose of your garbage and take away everything you brought with you.

Where and when is Free-B?

Free-B 2024 is back to Beacon Hill Park!

Screenings always start at 9 PM. Rain or shine!

How can I volunteer?

Volunteers are a very important component of our team! We welcome everyone who is interested in volunteering at Free-B Film Festival. For more information please visit our Volunteer page. 

I lost something! Do you have it?

After each screening our staff and volunteer team clean up the space. If a lost item is found, we will keep it at the venue. To learn if we found your lost item, please contact the venue.